Crowd Control & Emergency Plans for Events
August 6, 2010 by Sylvia · Leave a Comment
The hospitality industry and event/meetings management are areas of interest to me as a speaker, trainer, author, and television host because the industry hires people like me. Therefore I pay attention to what happens within the industry.
Excellent Pet Photographer, Speaking of Image and First Impressions!
We just had a professional photo shoot for our two "kids" – our Pembroke Welsh Corgis. We've been thinking of having this done for several years but have been dissatisfied with various "people photographers" we've encountered throughout the years. From past experience with a pet photographer, we've learned that there is something that someone who deals only with pets can do to get an animal to sit up and catch that just-right look that photographers who shoot mainly people seem to lack. We finally found the pet photographer for us!
County Agency Gives Excellent Service – Montgomery County MD 311 System
I just had a wonderfully satisfying experience calling a county agency for large-item recycling pickup service! From the time a live person answered the phone (after only three rings), until the time I hung up after exchanging a light moment with a second person (who actually laughed at my wry humor), I felt listened to, respected, cared about, and service-honored. What a way to start a Monday morning.
Foot-In-Mouth Syndrome…Innoculate Yourself Now
March 12, 2010 by Sylvia · Leave a Comment
There's buzz about "hoof-and-mouth" disease. (Anyone remember the television program "Boston Legal" with William Shatner's character suffering from what he called "mad cow disease"?)
What about "put-foot-in-mouth" syndrome? Most of us periodically have bouts of this syndrome. The cause is typically that we open our mouths and speak before our brains catch up to us to tell us that what comes out of our mouths might best be re-phrased (or not leave our lips at all).
Never Know Until You Ask
My 95-year-old mother underwent physical therapy to build strength in her legs. She was attempting to rid herself of the cane with which she walked. Just before we left the doctor’s office I returned to the physical therapy area and asked about alternatives to the recumbent bicycle the doctor recommended. At 90+ years of age my mother could use equipment either for the next few years (I come from solid stock!) or only the next month. One never knows.
2009_Jan-thru-Jun Summary: Pings, Tweets, Updates, Posts (Sylvia Henderson_Springboard Training)
January 17, 2010 by Sylvia · Leave a Comment
Effective Communications Month Tips:
June is Effective Communications Month.
(http://www.mhprofessional.com/?page=/mhp/categories/chases/content/special_months.html#june)
- Tip#11: Speak w/a telemarketer & ask questions. Make THEM listen & answer. More tips @ http://ping.fm/mOBxk
- Tip#10: Vary your vocal usage.
- Tip#9: Practice saying tongue twisters out loud.
- Tip#8: Enunciate.
- Tip#7: Listen to an audio broadcast & envision what the people talking look like. U hear vocal cues.
- Tip#6: Write a formal email note that is only 1 screen long (does not require scrolling). Here's why. http://ping.fm/WdSuN
10 Tips for Communicating Effectively (Effective Communications Month is June!)
(From "Stuff for Busy People: Proven Techniques You Can Use to Be An Effective Communicator" pocket reference book by Sylvia Henderson.)
Here's a sample of the 91 tips I've written and published in the above Pocket Reference Book. Ordering instructions are at the end of this post should you so choose. Feel free to pass these tips around to those who can benefit from them!
Five-Diamond Customer Service (Hospitality Industry)
January 7, 2010 by Sylvia · Leave a Comment
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