County Agency Gives Excellent Service – Montgomery County MD 311 System

  I just had a wonderfully satisfying experience calling a county agency for large-item recycling pickup service! From the time a live person answered the phone (after only three rings), until the time I hung up after exchanging a light moment with a second person (who actually laughed at my wry humor), I felt listened to, respected, cared about, and service-honored. What a way to start a Monday morning.