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County Agency Gives Excellent Service – Montgomery County MD 311 System

June 23, 2010 by Sylvia · 1 Comment 

  I just had a wonderfully satisfying experience calling a county agency for large-item recycling pickup service! From the time a live person answered the phone (after only three rings), until the time I hung up after exchanging a light moment with a second person (who actually laughed at my wry humor), I felt listened to, respected, cared about, and service-honored. What a way to start a Monday morning.

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Foot-In-Mouth Syndrome…Innoculate Yourself Now

March 12, 2010 by Sylvia · Leave a Comment 

There's buzz about "hoof-and-mouth" disease. (Anyone remember the television program "Boston Legal" with William Shatner's character suffering from what he called "mad cow disease"?)

What about "put-foot-in-mouth" syndrome? Most of us periodically have bouts of this syndrome. The cause is typically that we open our mouths and speak before our brains catch up to us to tell us that what comes out of our mouths might best be re-phrased (or not leave our lips at all).

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Five-Diamond Customer Service (Hospitality Industry)

January 7, 2010 by Sylvia · Leave a Comment 

This is a true story about my good friend, speaking colleague, and mentor Gregg Gregory and a Marriott Hotel in Atlanta, GA. This is success language in action. What a positive work ethic!
(Bill Marriott’s blog and a 9-minute YouTube video of Gregg telling his story of a personal loss and the above-and-beyond service he received.)
Link to this post (57 words, estimated 14 secs reading time)

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